The
Technology System Integrator Managed Desktop Solution
provides the ability to remotely and proactively manage your
desktop infrastructure anytime, anywhere. Technology System
Integrator provides lifecycle solutions that you can
configure to meet your specific needs including a 24X7
Service Desk, technician presence for on-site installation,
move, add and how to support as well as complete desktop
configuration management services. With our unique set of
modular delivery options, you will find an offering that
fits your Enterprise and shows immediate value.
SERVICE DESK
A 24 x 7 Level 1 Service Desk that
uses remote management for your multi-vendor client
environment, dispatches field services, and routes all other
calls to the appropriate resolver group.
FIELD SERVICES
Outsourcing day-to-day
tactical management of Installation, Moves, Changes and
Disposal can free valuable IT resources and spend for more
strategic initiatives. In addition, self maintainers can
reduce logistics costs for spare parts and associated
overhead by leveraging Technology System Integrator’s
outstanding on-site service after remote diagnosis1
for their heterogeneous desktop and mobile hardware base.
SECURE REMOTE
TROUBLESHOOTING
Anytime, anywhere you can help
your PC users. Users do not even have to be on your
corporate network and you don’t have to have your laptop.
All you need is an Internet-connected web browser and you
can securely connect and assist them.
SIMPLIFIED
SOFTWARE PATCHING
Keeping up with the right version of software to mitigate
exposure to security risk is vital in today’s fast paced
world of computer vulnerabilities, viruses, malware,
phishing, spam, etc.
ENSURE
COMPLIANCE
Make sure you
are not in violation with application license usage while
also helping to ensure you are not overpaying for unused
licenses.
KEEP TRACK OF ASSETS
No more outdated spreadsheets
with missing data. Through discovery and automation
capabilities Technology System Integrator Managed Desktop
has an always updated, accurate view of all the desktops in
your enterprise (Technology System Integrator and
non-Technology System Integrator).
DESKTOP MANAGEMENT, YOUR
WAY
The Technology System
Integrator Managed Desktop Solution provides three
preconfigured options: from simply using select capabilities
and doing it yourself, to partially outsourcing and having
Technology System Integrator do specific time consuming
tasks to completely outsourcing desktop management where
your users call our help desk and we answer the phone as a
member of your IT department. Or you can configure your own
custom solution by selecting any combination.